Jompanda is committed to protecting every piece of personal information you entrust to us. Find out exactly how your data is collected, used, and kept secure in accordance with PDPA 2010.
SSL Encryption
Malaysian Legal Compliance
Data Sold to Third Parties
Data Security Monitoring
Six core principles that form the foundation of how we manage your personal data
All personal data and financial transactions are protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.
Jompanda has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes without your explicit consent.
Our Privacy Policy is designed and updated periodically to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
You have the right to view, review, and request corrections to your personal data that we hold at any time. Requests are processed within 10 business days at no charge.
Jompanda member data is stored on cloud servers protected by multi-layered access control systems, 24/7 monitoring, and daily backups to prevent data loss.
In the event of a data security breach affecting your information, jompanda is committed to notifying you within 72 hours of the incident being detected.
Your privacy is our priority. This document clearly and transparently explains how jompanda manages your personal data. No confusing technical language — just straightforward explanations that every member can understand.
This Privacy Policy ("Policy") is issued by jompanda ("we", "Platform") and applies to all registered members, website visitors, and any individuals who interact with our platform through the jompanda website, mobile app, or official communication channels.
This Policy explains the types of personal data we collect, the purposes of collection, how that data is processed and protected, your rights as the data owner, and how you can contact us regarding any privacy-related matters. We update this Policy from time to time to reflect changes in our practices or new legal requirements.
This Privacy Policy should be read together with Terms and Conditions jompanda. By using our platform, you agree to the terms set out in this Privacy Policy.
Jompanda only collects personal data that is strictly necessary to provide our services safely and efficiently. The data we collect falls into three main categories:
In certain situations, we may receive personal data from payment service providers (for transaction verification), accredited third-party identity verification agencies, or social media platforms if you choose to register using your social media account.
Every piece of data we collect has a specific and legitimate purpose. jompanda does not process your personal data for any purpose other than those stated below:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), jompanda processes your personal data on the following bases:
Jompanda does not sell your personal data to anyone. However, in the course of operating our platform, there are limited situations where data may be shared with certain parties:
We share only the minimum necessary data with third-party service providers who assist us in daily operations, including payment processors, cloud service providers, KYC verification systems, and customer support service providers. All such providers are bound by strict confidentiality agreements and are only permitted to use the data for purposes we specify.
Jompanda may disclose your personal data to government authorities or law enforcement if lawfully required under Malaysian law, a court order, or a binding regulatory directive.
Data may be disclosed where necessary to protect the rights, property, or safety of jompanda, our members, or the public from a real and serious threat.
In all data-sharing situations described above, jompanda ensures that only the minimum necessary data is shared — the "minimum required data" principle is strictly observed.
Jompanda continuously invests in security infrastructure to ensure your personal data is always protected. Among the security measures we have implemented:
While we take all reasonable precautions, no security system can guarantee absolute 100% protection. You also play an important role in safeguarding your account by keeping your password and login credentials confidential.
Jompanda does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:
Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data that we hold:
| Rights | Description | Response Time |
|---|---|---|
| Right of Access | Requesting a copy of the personal data we hold about you | 10 business days |
| Right to Rectification | Requesting correction of inaccurate or incomplete data | 5 business days |
| Right to Erasure | Requesting data deletion in specific situations permitted by law | 14 business days |
| Right to Restrict Processing | Requesting that we restrict how we process your data under certain circumstances | 10 business days |
| Right to Withdraw Consent | Withdrawing consent for consent-based processing at any time | Instant |
| Right to Lodge a Complaint | Filing a complaint with the Personal Data Protection Commissioner of Malaysia | Subject to regulatory authority |
To exercise any of the above rights, please contact our data protection team via live chat or email at [email protected]. Your request will first be verified to confirm your identity before we respond.
Jompanda uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.
You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality. Detailed instructions on managing cookies can be found in your browser settings.
The jompanda platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from minors. Should we discover that a child's personal data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.
If you believe that your child or any minor has provided their personal data to us, please contact our team immediately via live chat so that appropriate action can be taken.
Jompanda reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. Each amendment will include an updated effective date at the top of this document.
For material amendments — meaning significant changes to how we collect or use your data — we will notify you via in-platform notification or email at least 14 days before the changes take effect. Continued use of the jompanda platform after the effective date constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically. If you disagree with any changes, you have the right to close your account and stop using the platform.
For any inquiries, concerns, or requests relating to this Privacy Policy or jompanda's handling of your personal data, you may reach us through:
Our Data Protection Officer (DPO) team will handle your request with due diligence and respond within the stipulated timeframe. We are committed to ensuring that every member's privacy rights are respected and protected at all times.
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