Terms and Conditions jompanda — Complete Guide for Members

01 Acceptance of Terms of Use

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and jompanda ("Platform", "Company", "us"). This Agreement takes effect the moment you click the "Register" button, access any part of the platform, or use any services provided by jompanda.

If you do not agree with any part of these terms, you are not permitted to register or use the jompanda platform. Continued use of the platform following any amendment to these terms constitutes acceptance of the changes made.

02 Member Eligibility

To be eligible to register and use the jompanda platform, you must meet all of the following requirements at all times:

• Age 21 years and above on the date of registration.
• Must be a legally eligible individual to enter into a binding agreement.
• Not prohibited by local laws or regulations from using online gaming platforms.
• Never been declared bankrupt or currently undergoing debt management proceedings.
• Not registering on behalf of another person or any business entity.
• Not an employee, partner, or immediate family member of a jompanda employee.

Jompanda reserves the right to request proof of age and identity at any time. If you are found not to meet these eligibility requirements, your account will be suspended immediately and your balance held pending the outcome of an investigation.

Identity Verification (KYC)

All members are required to complete the Know Your Customer (KYC) process before their first withdrawal is approved. Required documents include a valid copy of a Malaysian Identity Card (MyKad) and proof of current address (a utility bill or bank statement dated within the last 3 months). The KYC process is typically completed within 24 working hours of receiving complete documentation.

03 Registration & Account Management

Each individual is only permitted to hold one (1) active account only at jompanda. Holding multiple accounts is strictly prohibited and constitutes a serious breach of these terms of use.

Account Security Responsibilities

You are fully responsible for keeping your password and login credentials confidential. JomPanda will not be liable for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login information.

• Do not share your password with anyone, including family members.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Log out of your account after each session, especially on shared devices.
• Notify our support team immediately if you suspect your account has been accessed without your authorization.

Accurate Account Information

You must provide truthful, accurate, and up-to-date information during registration and at all times. Any false or misleading information found will result in immediate account suspension and forfeiture of all pending wins.

04 Deposits & Withdrawals

Jompanda accepts deposits and processes withdrawals in Ringgit Malaysia (MYR) only. All financial transactions are processed through secure, certified payment gateways.

Withdrawal Terms

• Withdrawals may only be made to a bank account registered in the same member's name. Transfers to third-party accounts are not permitted.
• KYC must be completed before the first withdrawal request is approved.
• If a bonus has been used, the wagering requirement (rollover) must be met before a withdrawal is permitted.
• Jompanda reserves the right to request additional supporting documents for withdrawals exceeding RM 10,000 for compliance purposes.

05 Bonuses, Promotions & Rewards

Jompanda offers a variety of promotions and bonuses to new and existing members. Each promotion is subject to specific terms stated on the Promotions us. General terms applicable to all bonuses are as follows:

Wagering Requirement (Rollover)

All bonuses received are subject to wagering requirements before the bonus value or any winnings from that bonus may be withdrawn. The rollover rate is clearly stated on each promotional offer. For example, a RM100 bonus with a 20x rollover means you must place a total of RM2,000 in bets before a withdrawal is permitted.

• Expiry: All bonuses have a stated validity period. Bonuses not used within that period will be automatically forfeited.
• One promotion at a time: Members may not claim two bonuses simultaneously unless stated otherwise in the relevant promotion's terms.
• Legitimate use: Bonuses may only be used for gaming purposes on the jompanda platform and may not be transferred or directly converted to cash.
• Right to void: jompanda reserves the right to void bonuses obtained through illegitimate means, including system exploitation or promotion abuse.

VIP Program & Cashback

Members eligible for the VIP program will receive additional benefits including weekly cashback, higher withdrawal limits, and access to exclusive promotions. Eligibility criteria and benefits for each VIP tier are detailed on the VIP us. jompanda reserves the right to amend the VIP programme structure with prior notice to affected members.

06 Game Rules & Wagering

All games available on the jompanda platform — including slots, Live Casino, fish shooting games, and sports betting — are subject to their respective game rules, which can be found within each game's interface.

Game Results

All game outcomes are considered final once the relevant round or hand is fully completed. In the event of a technical disruption during gameplay, jompanda will use server records to determine a fair result. In the rare case where an outcome cannot be determined, the relevant bet will be fully refunded to the member's account.

Unauthorized Betting

• The use of automated software (bots), computer-assisted betting systems, or any method that provides an unfair advantage is strictly prohibited.
• Exploiting technical bugs or system vulnerabilities to obtain wins is a serious violation. Any wins obtained through such means will be voided.
• Player collusion at live casino or poker tables is prohibited and may result in permanent account suspension.

07 Accepted Member Conduct

All jompanda members are expected to conduct themselves in a courteous and responsible manner at all times. The following behaviors are prohibited and may result in disciplinary action:

• Using offensive language, threats, or harassment toward other members or support staff.
• Attempting to defraud, manipulate, or exploit the platform's systems.
• Spreading false or misleading information about jompanda on social media platforms or public forums.
• Attempting to access the administrative systems or restricted areas of the jompanda platform.
• Using the account for money laundering or any other illegal activities.

08 Account Closure & Suspension

Voluntary Closure

Members may request account closure at any time by contacting our support team via live chat. Any valid remaining balance will be refunded after the verification process is complete, subject to any unfulfilled bonus wagering requirements.

Suspension by jompanda

Jompanda reserves the right to suspend or terminate a member's account without prior notice if:

• A breach of any terms within this document has occurred.
• Fraudulent activity or money laundering suspected or confirmed.
• Registration information found to be false or misleading.
• Member failed to complete the KYC process within the stipulated timeframe.
• Account inactive for more than 12 consecutive months.

09 Liability Limit & Disclaimer

The jompanda platform is provided "as is" without any express or implied warranties. While we strive to ensure the platform runs without interruption at all times, jompanda is not liable for:

• Financial losses resulting from technical disruptions, internet outages, or user device failures.
• Indirect, incidental, or consequential losses arising from use of the platform.
• Data loss or system damage caused by factors beyond jompanda's control, including natural disasters, third-party cyberattacks, or power outages.
• The accuracy or completeness of third-party information that may be displayed on the platform.

Jompanda's total maximum liability to any member under any circumstances shall not exceed the amount deposited by that member in the 30 days preceding the liability claim.

10 Privacy & Data Protection

Jompanda is committed to protecting the privacy and personal data of all members. Our collection, processing, and storage of personal data is carried out in accordance with the Privacy Policy which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

By registering with jompanda, you agree to allow us to collect and process your personal data for the following purposes:

• Account management and identity verification (KYC).
• Processing financial transactions and preventing fraud.
• Improving user experience and personalizing platform content.
• Account-related, security, and promotional communications (with consent).
• Compliance with legal and regulatory requirements.

11 Responsible Gaming

Jompanda fully supports responsible gaming practices. We provide the following self-control tools to all members at no charge and with no additional conditions:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss Limit: Limit the maximum amount you can lose within a set period.
• Break Period: Take a temporary break from the platform for 24 hours to 6 weeks.
• Self-Exclusion: Permanently close your account if you feel that gaming is affecting your daily life.

For more information about these tools and available support resources, please visit our Responsible Gaming us.

12 Terms Amendments & Applicable Law

Jompanda reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated to members via email or in-platform notification at least 7 days before taking effect, unless the amendment is required immediately for security or legal compliance reasons.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or related to this Agreement shall first be resolved through good-faith negotiations between both parties. Should negotiations fail, the dispute will be referred to binding arbitration.