Jompanda believes that great gaming starts with good self-control. We provide the tools, guidance, and full support every member needs to play safely, healthily, and happily.
Playing online games should be a source of entertainment and enjoyment — not a burden or source of stress. jompanda understands that for most members, gaming is a way to unwind after a long day, try your luck, or simply enjoy an exciting casino experience from the comfort of home.
However, we also recognize that a small number of individuals may struggle to control their gaming habits. That is why jompanda invests seriously in its responsible gaming program — not out of obligation, but because we genuinely care about the well-being of every member.
Our responsible gaming policy is more than just a document. It is reflected in every feature of our platform — from the deposit limits you can set yourself, to the early detection system that helps us identify members who may need support.
If you recognise any of the signs above in yourself, the jompanda support team is ready to help without any judgment. Reach us via 24/7 live chat now.
All these tools are available free of charge and can be activated directly from your account settings — no fees, no extra conditions
Set daily, weekly, or monthly deposit limits based on what you can afford. Once a limit is set, our system ensures it is fully enforced — you cannot deposit beyond the amount you have defined.
Set the maximum amount you can lose in a day, week, or month. Once your loss limit is reached, the jompanda platform automatically blocks any further betting until the limit period resets.
Set a maximum play time for each session. When the set time is reached, you will be reminded and the gaming session will end automatically — encouraging healthy breaks.
Need a short break? Activate a time-out for 24 hours, 48 hours, one week, or up to 6 weeks. During this period, your account will be blocked from all betting activity without affecting your balance.
If you feel that gaming has negatively impacted your life, the self-exclusion option allows you to permanently close your account. This decision is final and cannot be reversed within the designated period.
Access a full report of your gaming activity — including total time played, deposits, withdrawals, and your wins and losses record. Awareness of your playing habits is the first step toward effective self-control.
Setting self-control limits at jompanda is designed to be simple and quick — taking no more than two minutes.
Visit jompanda and log in using your username and password. Make sure you are using your own personal device.
Click on your profile icon at the top right of the screen, then select "Settings" or "My Account" from the dropdown menu.
On the settings page, look for a tab or section titled "Responsible Gaming" or "Self-Control" to view all available options.
Choose the type of limit you want to activate — deposit, loss, play time, or break period — and enter a value that suits your situation.
Confirm your selection. Deposit and loss limits take effect immediately. Limit increases only take effect after a 24-hour waiting period to ensure your decision is made consciously.
Below is a recommended deposit limit guide based on monthly budget categories. You are free to set your own limits according to your personal situation.
| Category | Daily Limit | Weekly Limit | Monthly Limit |
|---|---|---|---|
| Casual | RM 50 | RM 200 | RM 500 |
| Moderate | RM 100 | RM 500 | RM 1,500 |
| Active | RM 200 | RM 1,000 | RM 3,000 |
| VIP | Custom | Custom | Custom |
The table above is a guide only. Never play with money you cannot afford to lose. The best limit is one you set based on your actual financial situation.
These questions help you assess your own gaming habits. There are no right or wrong answers — this is purely for your own self-awareness.
1. Have you ever gambled with money intended for bills or daily necessities?
2. Have you ever felt compelled to keep playing even after deciding to stop?
3. Has online gaming ever caused problems with your family, friends, or employer?
4. Have you ever felt anxious, restless, or irritable when you are unable to play?
5. Have you ever tried to hide how much time or money you have spent on gaming?
If you answered "Sometimes" or "Often" to any of the questions above, we encourage you to speak with the jompanda support team or activate the self-control tools in your account today.
Answers to the most frequently asked questions about responsible gaming at jompanda
Jompanda is an online gaming destination that puts member well-being above all else. Register today and enjoy a responsible, safe, and exciting gaming experience alongside more than 500,000 members in Malaysia.